Product Warranty

At earthinglfie, we stand behind the quality, materials, and workmanship of our grounding (earthing) products. Our warranty policy is designed to give you confidence and peace of mind when purchasing and using our products as part of your grounding lifestyle.

We pride ourselves on selling long lasting, quality products which have the following warranties:

Grounding Sheet and Mat

Warranty Period: 6 months from the purchase date.

Coverage: Manufacturing defects only.

  • Defects in conductive fabric or stitching
  • Failure of grounding snaps or connection points due to manufacturing defects
  • Abnormal loss of conductivity not caused by improper use or washing

Exclusions: Misuse, improper care, physical damage, and cosmetic imperfections that do not affect product conductivity.

 

Grounding Shoe

Warranty Period: 3 months from the purchase date.

Coverage: Manufacturing defects only.

  • Shoe uppers separating or pulling apart from the soles
  • Cracked or structurally defective outsoles caused by manufacturing issues
  • Frayed, loose, or improperly finished stitching on the uppers
  • Loss of conductivity due to manufacturing defects in conductive components

Exclusions: This warranty does not cover normal wear and tear, damage resulting from misuse or improper care, or cosmetic changes that occur with regular use.

As with all footwear, the lifespan of EarthingLife shoes depends on usage frequency, walking surfaces, and the conditions to which they are exposed over time.

 

Grounding Tester&Accessory

  • Warranty period: 6 months from the date of delivery

Coverage: manufacturing defects only

  • Tester not functioning as intended due to manufacturing defects
  • Internal component failure under normal use
  • Defective grounding cords, plugs, or connectors caused by workmanship issues

Exclusions：Damage caused by misuse, improper handling, or incorrect connection，Damage caused by power surges, improper electrical environments, or external force

 

How to Claim Your Warranty

If you need to make a warranty claim, our friendly team is here to help:
WhatsAPP: 8613817507200
Email: support@earthinglife.com

When contacting us, please have the following ready:

  • A description of the product and the issue.
  • Your proof of purchase.
  • Photos or videos (if helpful) to support your claim.

 

All returns must be authorised in advance. We ask that you cover the initial return freight; if the product is found to be faulty, we’ll reimburse your cost and cover shipping back to you.